Returns

We want you to be happy with your purchase from Green’s Outdoors & More. If something isn’t right, here’s how returns work.

Return Window

If you are not satisfied with your purchase, please contact us within 15 calendar days of purchase.

Contact Us First

All returns must be authorized in advance. Before sending anything back, please call us at 386-755-5390, email [email protected], or reach us through our Contact Us page. Any product returned without prior authorization will not be processed.

How to Send a Return

  • Items must be new, unused and in the original packaging with all parts.
  • Include your sales receipt with the return. Be sure to keep copies for your records.
  • We do not accept COD shipments or separate billing for returned merchandise.
  • Shipping and handling costs are non-refundable.
  • Customers are responsible for the cost of shipping returns back to us, unless the item arrived damaged in shipping and was reported within 5 days of delivery.

Items That Cannot Be Returned

Sales on the following items are final:

  • Special orders and custom orders.
  • Products sold "as is" or "used," or that have been installed or used after receipt.
  • New and used firearms, including all NFA items.
  • Illumination devices, electronic sights and optics.
  • Ammunition, primers, gunpowder, black powder and Pyrodex, plus other hazardous materials like aerosols, fuel and flammables.
  • Clearance items.
  • Gas-powered equipment that has been used or has had fuel added.

Firearm orders that are refused by the receiving FFL dealer or that fail transfer are subject to a 15% restocking fee, and the buyer is responsible for all shipping and handling costs.

Refunds

Once we receive your authorized return, you can expect a refund in the same form of payment originally used for the purchase within 7 days of receiving your return. Your refund will include the cost of the item plus any applicable sales tax.

If we shipped the wrong item, or it arrived damaged and was reported within 5 days of delivery, we will refund the return shipping.

Damaged in Shipping?

If your order arrives damaged, please contact the carrier or reach us through our Contact Us page. Damage must be reported to us within 5 days of delivery. Please keep the original box and packing materials for the carrier’s inspection.

Questions? Call us at 386-755-5390. We’re happy to help.